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 You want to contact CS (Customer Service) but the pulse is empty, is that possible?



You can, namely by using the services in the Bima+ application, you can complain or ask questions directly to their CS without the need for credit fees, you only need an internet network to connect.

How to Chat Through the Bima+ Application

First download the Bima+ application on the Play Store or App Store
Enter your number
Click the Headset image in the upper right corner
Scroll down there are 3 menus then select the Live Chat menu
Now you will be connected directly to Triva (Tri Virtual Assistant), the name of the Chat service on Bima+
To be able to chat directly with Triva you need to answer a number of automatic questions provided by Bima+. If you have, you will be connected to the best Digital Agent Representative from Tri 3. It doesn't take long if you want to connect directly with Triva, they are quite fast in responding to their customers.

If this is your first time trying to chat directly with Triva, here are the steps:

1. Prepare or write down your Tri 3 phone number first
2. If there are a number of questions later, the first thing is to select the menu or type in the number, all you have to do is select number 5 (Help check tips & tricks or start chatting with a 3Care agent)
3. Then select number 4 (Chat with a 3Care agent)
4. Then there is a question what do you need help with? Please choose number 1
5. After that enter your Number
6. Then there is an SMS from TRIVA, namely a code, please enter the code
7. Wait a moment and you will be directly connected to a 3Care Agent
8. Make sure you tell the name first before asking a question
9. Done.