You don't want your credit to be deducted when contacting CS (Customer Service), is that possible?
Of course you can, namely by using the services in the My IM3 application you can complain or ask questions directly to their CS.
How to Chat Through the My IM3 Application
First download the My IM3 application on the Play Store or App Store
Enter your number
Click on the image of an animated woman in the lower right corner
Now you will be connected directly to Indira (Indosat Digital Representative Assistant), the name of the Chat service on My IM3
To be able to chat directly with Indira you need to answer some automatic questions provided by My IM3. If you have, you will be connected to the best Digital Agent Representative from IndosatCare. We recommend contacting Indira only in the evening so as not to wait long in line.
If this is your first time using Indira, here's how to get directly connected to the Live Chat Agent:
1. First you will be asked for your cellphone number then click agree
2. Then there are 6 menu options, please swipe left, select the menu that says Help
3. Next, there are 2 options: Ask Indira or Check Report Status, please click Ask Indira
4. Then there is a question What help do you need? answer write I want to say
5. After that on the question again Live Chat Agent? answer click Yes
6. Next, write your email (no confirmation asked)
7. Now just waiting from the queue okay
Hopefully useful, don't forget to come back to visit again, thank you.